I have been transacting with different government lately (e.g. SSS ID re-application, NBI clearance, retirement of business in Manila City Hall, retirement of business in BIR, Pag-ibig Home Loan amortization payment).  There is one thing in common among these offices - long queues.  For me, it's okay to wait as long as I am served well.

From my experience, I like most the services of Pag-ibig Fund and the least is the BIR. 

Why?

The people I encountered in Pag-ibig Fund offices, specifically the branch in Gil Puyat in Makati and in Imus are very courteous.  Yes, there are long queues but I am accommodated well.

With BIR, it’s been more than a month now since I applied for a business retirement.  Till today, I haven’t gotten a certificate of closure.  When I applied, several personnel specifically in the office for Sta. Ana RDO are unaccommodating.  I do not like the way they answer to my queries.  I will not ask I know the answer and they look very annoyed at me.  I was so pissed off.  I really would like to shout at them at I am a good taxpayer and your salaries are from my taxes.  I’ve been calling them and I was passed on to several people already.  For me, anybody deserves respect and a good service especially from the government offices because you were placed there to serve us – the common people.

One of the requirements when working is an NBI Clearance.  NBI is now using the new Biometric Clearance System.  The system includes scanning all fingers of the applicant.

For my clearance, I chose to have it using the e-clearance and here are the steps I did:
1. Pay NBI clearance application through GCASH.  Since I have a GCASH, I just used my phone to pay.  I paid P135 for since my purpose is for local employment.

To pay through GCASH, simply type “Amount” <space> MPIN send to 28829175638053.

If you don’t have GCASH, you can pay through Globe Payment Centers available in malls.

You will receive a Reference Number for your payment and you have to take note on this.

2. Fill up the application form online.  Go to https://nbi-online.com/login link for the form.  Your will need your reference number here.  When the online application is successful, a QR code is provided and you need to print it.

3. Set an appointment with NBI.  You need to text for the booking.
Text: “Book” <space> reference number mmddyyyy hhmm Name
Send to 09175638054.

You will not receive a confirmation message for this.

In my experience, I booked for a 2PM appointment but I came earlier.  Booking schedule was not followed.

4. Go to the appointment.  Proceed immediately to the e-Clearance lane at the NBI Clearance Center in UN Avenue – 4th floor.  You will need a print out of your QR code and a valid ID.  I presented my passport for this.  Just wait for your name to be called for the biometrics procedures.  A receipt will be given with the releasing date at the back.

5. Get your clearance.  On the releasing date, proceed to the Releasing section.  This is just for the printing for your clearance and would be very fast.

I am sharing this so that others will learn the e-Clearance.  It’s so fast!  There is no need to fall in line and wait too long.

For more information about the e-Clearance, you can check http://www.nbi.gov.ph/online_application.html.

I am not connected to SSS.  I am sharing my experience on applying for SSS Replacement identification card.

I was in Makati last Monday and my meeting finished earlier than I expected that I decided to pass by SSS Ayala Makati office.  I have been reading online on how to do this.  Though I have downloaded the E-6 form from SSS website, I was asked to fill up a new form.

Here are the procedures:
1. Secure a number from the security guard and wait for your turn.  I arrived 12:45 in the afternoon and the employees are on lunch break.  The number last served was #1 and I was #83.  I have prepared myself for long queue so it is okay with me. Tip: The employees are not calling the numbers.  You have to watch out for your own number.  If in case your number was skipped, you have to get a new number and wait again.  After 2 hours of waiting, my number is served.

2. Fill-up SSS form E-6.  Use a black ball pen. Complete all details.

3. When it is your turn to be served, present your SSS form E-6, valid identification cards (a list is available at the back of the form) and an affidavit of loss.  I brought my passport, TIN, postal ID, company ID, birth and marriage certificate but the SSS employee validated me through my passport only.

4. The SSS employee will give you a payment form and you will be asked to pay for the replacement ID that is worth P300.  I made my payment through Union Bank in their nearest branch in Ayala.

5. Went back to the SSS employee who served you and was endorsed to the picture capturing section.

6. Then the last step is the picture capturing.

7. Wait for the delivery of the SSS id in the preferred delivery address you checked in the form.  Note:  As the SSS employee would say, there is no estimate when will it be delivered.

I hope will be of help to those who will apply for SSS replacement identification card.